Privacy Policy

Fitzgerald Graphic Communications Group Pty Ltd ("Fitzgeralds") believe that an individual, and a company has the right to keep their information private. As a result we are committed to protecting and maintaining the privacy, accuracy and security of your information. That's why we've developed our Privacy Policy, to explain our commitment to you.

This Privacy Policy outlines all the ways in which Fitzgeralds aims to protect your information, and what sort of information we hold about you, for what purposes, how it is collected, held, used and disclosed.

Information is anything, including an opinion, that can be used to identify an individual or a company that can be linked to an individual or a company.

For more information, including:

• How we collect your information and what sort of information we collect
• How we use your information
• Disclosing your information
• Marketing our products to you
• Quality of your information
• Security of your information
• Website security
• Government identifiers
• Accessing your information
• What to do if you think we've made an error

We will only collect information relevant to our business relationship with you. There is some information, which is necessary for us to collect to be able to provide you with a specific product and or service. In some cases if you do not provide this information we may not be able to provide you with the product or service you have requested.

What we collect will depend upon the products or service you have requested, some examples of the type of information we collect are your name, address, contact details, ABN number, if applicable and information about your use of products and services that we at Fitzgeralds are able to provide.

If it is reasonable and practicable to do so, we collect most of this information directly from you, in person. How we collect your information will depend upon how you interact with us. We may collect it through application forms, telephone and internet contact and in person through your visits to our offices, or our visits to your offices.

There are some occasions where we may need to collect sensitive information from other parties, but only with your direct involvement, and permission to do so, for example credit applications. The collection of sensitive information is restricted by the provisions of the Privacy Act.

Other information relevant to maintaining a mutually beneficial relationship may be collected from any, or all of the following:-

• Publicly available sources of information (telephone directories)
• Market research organisations (shoppers surveys and telephone polls)
• Government agencies (The Department of State and Regional Development)
• Business Advisory/Referral groups or associations (Business Enterprise Centres)
• Market research organisations (shoppers surveys and telephone polls)

We collect statistical information on website activity, such as the number of users who visit, the date and time of visits.
From time to time we may ask for questionaires to be completed, but these will be strictly optional. These may include customer satisfaction surveys, either on the web, via telephone or in person.

How we use your information.

When we collect this information from you, we will inform you of the purposes for which it is collected. Primarily, this will be to provide you with the product or service you have requested and the administration of that product or service.

We may also use your information to:-

• Inform you about other products and services offered by Fitzgeralds. However, you must opt-in to receive this information. Our default option is "NO" to such contact.
• Carry out our business which includes performing our internal administration and operations including: accounting, record keeping, archiving, systems development and testing and staff training
• Develop new products and services
• In planning, research and statistical analysis
• Assist with any direct queries you may have posed

Disclosing your information

We may need to disclose your information to another person or organisation. However, we will only disclose your information where we are allowed to, or obliged to do so by law or where we have your express consent.
You give express consent when you clearly and unmistakably state so in writing or when speaking to us.

We may disclose your information to organisations that perform specific essential services for us, for example subcontractors. When doing so we limit this disclosure to the information they might need to perform the service being contracted.

Subcontractors might include any or all of the following:-

• Bookbinders
• Maiing houses
• Photographers
• Coating specialists e.g. Laminating companies
• Other strategic alliance partners

We may be required to report to, or pass on your information to regulatory bodies, government agencies and law enforcement bodies.

We may need to pass on information to our insurance company. If this were to be the case then your consent would be sought prior to this occurring.

We may share your information within the Fitzgerald organisation. All employees of Fitzgeralds are bound by this privacy policy.

Marketing our products to you.

We may use your information to offer you products and services that we believe meet your needs, but only if you have elected the opt-in otion to receive such information. However, you can notify us at any time if you do not wish to continue to receive these offers. We will act promptly on your request which you can make by calling us on 1800 044 803 or 02 4575 1988 (int. +61 2 4575 1988), by writing to us at PO Box 186, Windsor NSW 2756 AUSTRALIA, by sending an email to print@fitzgroup.com.au, or by visiting our offices at 5 Ti Tree Place, Wilberforce NSW 2756 AUSTRALIA.

Quality of Information.
We maintain your information by taking every possible step in making sure that the information collected is accurate, complete and up-to-date.

So that we can maintain the accuracy of your information at all times, we ask that you notify us when you change your contact details such as telephone number, address, email etc..

How do we protect you information?

We implement a variety of security measures to maintain the safety of your personal information. We use 256-bit encryption, which provides the highest level of security available. Additionally our SSL certificate comes from the industry leading supplier Geotrust.

We also take reasonable steps and up-to-date techniques and processes to protect your information from misuse, loss and unauthorised access, modification and disclosure.

Only employees of Fitzgeralds and those who perform services on our behalf are authorised to handle or have access to your information.

All Fitzgeralds employees are bound by confidentiality contracts.

Those who perform services on our behalf are also bound by privacy and confidentiality agreements.

We take reasonable steps to destroy information in a secure manner or remove identifying features from it, if it is no longer required by us. This is subject to any legal obligations we have to retain information for a certain period of time.

Complaints.

Sometimes, human errors do occur. If you think we have not lived up to our policy, we ask you to contact us by calling us on 1800 044 803 or 02 4575 1988 (int. +61 2 4575 1988), by writing to us at PO Box 186, Windsor NSW 2756 AUSTRALIA, by sending an email to print@fitzgroup.com.au or by visiting our offices at 5 Ti Tree Place, Wilberforce NSW 2756 AUSTRALIA.

We aim to resolve complaints when we are first contacted. If we cannot resolve it immediately, we take the following steps:
1. Let you know who is handling your complaint;
2. Keep you informed of what is happening;
3. Aim to resolve your complaint within five working days; and
4. Check that you are satisfied with the results and how the complaint was handled.